Technical Support for VSM installation or software problems is provided free of charge for the first 30 days after purchase.  Please either email or call us at the numbers listed below.  All requests for technical support for issues other than software installation should first be made by sending an email that describes the problem, the type of computer and operating system the software is running on, and what types of actions have already been attempted to solve the problem.  We do our best to respond to technical support requests within 2 business days of receiving emails.  Upon our review of the request, we will either provide a potential solution to your problem, or request that you select a paid technical support option to proceed as described below.

Paid technical support is purchased as technical support incidents or consulting services, A technical support incident is billed at $39.99, and covers a specific problem. Support will only be provided for that problem under any one incident charge.  Consulting services are billed at $100 per hour, and will cover any aspect of using or applying VSM to a project, and can be used in 15 minute increments.  Support for issues that are due to a problem with our software is always provided free of charge.

There are a few other options for obtaining technical support. We suggest you start with our "Frequently Asked Questions" (FAQ) list to see if your question has been presented before. Several papers outlining specific applications of VSM are listed on our White Papers Page.

If these options do not provided a solution to your problem, and you need immediate assistance, you can call GeoAnalysis at (970) 349-6190, or (970) 596-4136.  Please have your credit card available, as you will most likely be required to approve a charge for the assistance you are requesting.